Abortion Access Hub phone line launched
A new phone line will look to confidentially connect callers to licensed abortion care providers operating within the five boroughs.
By calling 877-NYC-AHUB, individuals can also connect to financial support, transportation, and lodging. The Abortion Access Hub will assist both New York City residents and callers from anywhere in the United States.
The first-of-its-kind phone line was designed to ensure that New York City remains a safe haven for those seeking abortion care following the Supreme Court decision in June that effectively overturned federal protections of abortion rights, according to Mayor Eric Adams.
“The Dobbs decision may have been the Supreme Court’s latest attack on human rights and health care, but New York City will continue to be a safe haven for anyone seeking to access a safe, legal abortion,” said Adams. “Our city’s Abortion Access Hub will ensure anyone seeking an abortion will be connected to licensed providers across the five boroughs, as well as continue to access other resources and support.”
“New York City will continue to respect, protect, and fulfill the core tenets of our fundamental right to choose, and will fight to ensure quality, affordable health care is accessible to all those who seek an abortion,” Adams said.
Funded with a $1 million investment from the Adams administration, the hub will be staffed by navigators and managers Monday through Saturday, from 8:00 a.m. to 8:00 p.m.
Staff will include individuals who are bilingual in English and Spanish, and the nine most spoken languages and American Sign Language will be available to callers. All staff members have been trained on customer service, confidentiality, sexual and reproductive justice, and gender-inclusive services.
“When we are in need, there are few things more comforting than knowing that we can reach out for resources and speak to someone on the other end of the line,” said Deputy Mayor for Health and Human Services Anne Williams-Isom. “This initiative gives all people and families seeking reproductive health care assistance a trusted source for information. Thank you to all the navigators that will answer the calls of those needing assistance and provide critical information in real time. New York City is committed to continuing to stand up for the rights of women and every person seeking reproductive health care.”
All calls to the Abortion Access Hub will be kept confidential and anonymous, city officials said, with no identifying information collected or recorded. Callers will be asked about their needs and preferences, such as preferred day of the week, location, and interest in medication abortion, as well as whether they need assistance with cost or insurance. Responses will help navigators determine caller needs for connection to resources offered by referral partners.
If financial assistance is needed in order to obtain an abortion, navigators will connect people seeking care to clinical partners that can facilitate resources, including financial support for the procedure, transportation, and lodging.
Callers who are eligible for Medicaid enrollment will be connected to providers who can enroll patients in Medicaid.
New York City residents can also be connected in the hub by calling 311.
“New York City will not stand by passively when human rights are at stake,” said Health Commissioner Dr. Ashwin Vasan. “Our city is a safe haven for so many, and we are proud to be the first in the nation to offer this type of service to people simply exercising their basic rights over their bodies and their health. When people’s liberties are threatened, our city will always stand on the side of health, human rights, justice, and care for those in need.”
For more information, call 877-NYC-AHUB between the hours of 8:00 a.m. to 8:00 p.m. Monday through Saturday.